SHIFIN's CV
SHIFIN AZEES
IT ADMINISTRATOR | IT SUPPORT ENGINEER
Profile summary
IT Administrator with 9+ years of UAE experience managing Windows servers, multi-site networks, firewalls, Microsoft 365, Endpoint security, and end-user support. Strong background handling AD/GPO, DNS/DHCP, WatchGuard firewall administration, site-to-site VPN, VLAN design, Bitdefender, and ERP/POS systems.Consistent record of maintaining stable IT infrastructure, resolving complex issues, and supporting 200+ users acrossmultiple branches. Reliable, structured, and capable of managing full IT operations independently.
Career highlights
Infrastructure Management: Directed IT operations and maintained system availability for a multi-entity organization while overseeing infrastructure across multiple sites.
Network Security and Administration: Configured and maintained WatchGuard Firewall policies, VLAN segmentation, and security rules while administering Windows Server environments and Veeam backup solutions.
Technical Support Delivery: Managed service desk delivery across multiple branch locations, handling tier one and tier two support requests for end-user computing and technical operations.
Key skills
Professional experience
Reported to the Managing Director and CTO to direct IT operations for a multi-entity organization across multiple sites, overseeing infrastructure scope and global admin access for Microsoft 365 and Google Workspace. Supervised the full lifecycle of technical environments, vendor hardware, and administrative controls to maintain system availability.
- Configured and maintained WatchGuard Firewall policies, VLAN segmentation, and security rules while replacing network hardware including access points and IP phones.
- Administered on-prem Windows Server environments, Active Directory, DNS, DHCP, and Veeam backup solutions for data integrity and availability.
Directed end-user computing and technical operations, managing service desk delivery across multiple branch locations for legal professionals. Administered tier one and tier two support requests, maintaining infrastructure uptime and compliance with information security standards.
- Executed on-site and remote support for Windows and macOS devices, printers, scanners, and mobile hardware, resolving hardware and software issues.
- Administered user onboarding and offboarding procedures, managing system setups, email access permissions, and asset inventory records.
- Maintained network connectivity, NAS storage backups, CCTV systems, telephony infrastructure, and biometric fingerprint access platforms.
Operated within technical support delivery for Windows and macOS environments, network infrastructure, and hardware peripherals. Handled day-to-day helpdesk operations and coordinated ticket escalation pathways across multiple client sites within service level agreement targets.
- Monitored servers and firewalls across branches using Nagios to identify issues and escalate appropriately.
- Managed backup operations using Synology Backup, including scheduling, monitoring, and basic restore verification.
- Maintained and supported network and local printers, scanners, modems, and CCTV systems across client locations.
Certifications
Languages
English · Professional
Hindi · Professional
Malayalam · Professional
Tamil · Professional